Legal

Terms of Service

Effective: April 30, 2026Last updated: May 12, 2026

These Terms of Service (“Terms”) govern your access to and use of Guest Concierge(the “Service”), a product of AIKoders LLC, based in Cape Coral, Florida, USA (“Guest Concierge,” “we,” “us,” or “our”).

Please read these Terms carefully. By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

01 Acceptance of these Terms

By creating an account, accessing, or using the Service, you accept these Terms on behalf of yourself and, if applicable, the entity you represent (the “Operator”). You represent that you have full authority to bind that entity. If you do not have such authority, you must not use the Service.

02 The Service

Guest Concierge provides AI-powered guest intelligence software for short-term and vacation rental Operators. Features may include an AI concierge that answers guest questions, an Operator dashboard, a knowledge base, and analytics. We may modify, suspend, or discontinue features at any time, with reasonable notice for material changes.

03 Eligibility

You must be at least 18 years old and able to form a binding contract under applicable law to use the Service. The Service is not available to anyone previously suspended or removed by us, or to anyone restricted from using the Service under applicable law.

04 Accounts

To access most features, you must create an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us promptly at contact@aikoders.tech of any unauthorized access or suspected security incident.

05 Acceptable use

You agree not to:

  • Use the Service for any unlawful, fraudulent, or harmful purpose.
  • Upload or generate content that is infringing, defamatory, harassing, threatening, hateful, sexually explicit, or otherwise objectionable.
  • Attempt to reverse engineer, decompile, or extract source code from the Service, except to the extent permitted by applicable law.
  • Probe, scan, or test the vulnerability of the Service, or breach its security or authentication measures.
  • Use automated means (bots, scrapers, crawlers) to access the Service except as expressly permitted by us.
  • Resell, sublicense, or otherwise commercially exploit the Service without our prior written consent.
  • Use the Service to develop a competing product or to train any machine-learning model.
  • Interfere with or disrupt the Service, including by overwhelming its infrastructure or impairing the experience of other users.

06 Operator responsibilities

As an Operator, you are solely responsible for the properties, listings, and businesses for which you use the Service. You are responsible for the accuracy and lawfulness of the property and knowledge data you upload, and for ensuring that the configuration of the AI concierge is appropriate for your guests, properties, and jurisdictions.

08 Your content

You retain all rights in the content you submit to the Service, including property data, knowledge-base entries, branding, and guest communications routed through the Service (collectively, “Your Content”).

You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, display, and process Your Content solely as necessary to provide and improve the Service and to comply with our legal obligations. We will not use Your Content to train foundation AI models without your explicit instruction.

You represent and warrant that you have all rights necessary to submit Your Content to the Service and that Your Content does not infringe third-party rights or violate applicable law.

09 AI output disclaimer

The Service generates responses using machine-learning models. AI output may be inaccurate, incomplete, biased, or outdated, and may differ between requests. You are responsible for reviewing AI output before relying on it. AI output is not professional advice (legal, medical, financial, or otherwise). The Service is not designed for use in high-risk activities where errors could result in death, personal injury, or significant property or environmental damage.

10 Intellectual property

The Service, including all software, designs, logos, text, images, and trademarks, is owned by AIKoders LLC or its licensors and is protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service in accordance with these Terms. All rights not expressly granted are reserved.

You may submit suggestions or feedback. We may use such feedback for any purpose without obligation, while you retain ownership of your underlying ideas.

11 Fees and billing

Certain features of the Service may require payment of fees, described on our pricing page or in a separate order form. Unless otherwise stated:

  • Fees are billed in advance, are non-refundable except as required by law, and exclude applicable taxes, which you are responsible for.
  • Subscriptions automatically renew for successive periods unless cancelled before the end of the then-current term.
  • We may change fees by giving reasonable advance notice. Updated fees apply to renewals after the effective date of the change.
  • If your payment method fails, we may suspend access until payment is current.

12 Third-party services

The Service may integrate with or link to third-party products and services (e.g., property-management systems, messaging channels, payment processors, AI providers). Your use of those third-party services is governed by their own terms and privacy policies. We are not responsible for the availability, content, or practices of third-party services.

13 Suspension and termination

You may terminate your account at any time from the dashboard or by contacting us. We may suspend or terminate your access to the Service, with or without notice, if (a) you breach these Terms; (b) we are required to do so by law; (c) we reasonably believe your activities present a security or legal risk; or (d) you fail to pay fees when due.

Upon termination, your license to use the Service ends. Sections intended to survive termination, including those addressing your content, intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution, will survive.

14 Disclaimer of warranties

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, Guest Concierge AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUT WILL BE ACCURATE OR COMPLETE.

15 Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL Guest Concierge, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the exclusions and limitations above will apply to the fullest extent permitted by law.

16 Indemnification

You agree to defend, indemnify, and hold harmless Guest Conciergeand its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Service; (b) Your Content; (c) your breach of these Terms or applicable law; or (d) your violation of any third-party right, including any guest's privacy or publicity right.

17Governing law & disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms or the Service will be brought exclusively in the state or federal courts located in Lee County, Florida, and you consent to the personal jurisdiction and venue of those courts. Each party waives any right to a jury trial to the fullest extent permitted by law.

The Service is offered to and intended for use by businesses and individuals in the United States. We make no representation that the Service is appropriate or available for use in other locations. If you access the Service from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

18 Changes to these Terms

We may modify these Terms from time to time. If we make material changes, we will provide notice (for example, by email or in-product banner) before they take effect. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes.

19 Miscellaneous

These Terms, together with our Privacy Policy and any order forms or supplemental terms we provide, constitute the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our prior written consent; we may assign them freely. Notices to you may be given by email or in-product notification.

20WhatsApp communications & mobile messaging

By providing your mobile phone number to Guest Concierge and opting in to WhatsApp alerts, you agree to the following terms:

Consent

You expressly consent to receive WhatsApp Business messages from Guest Concierge (a product of AIKoders LLC) at the mobile number you provide, sent via approved Meta WhatsApp Business templates and free-form responses within active customer service windows. Messages include guest activity alerts, property notifications, service notifications, customer support replies, and account verification.

Frequency

Message frequency depends on guest activity at your properties. You will not receive marketing or promotional messages through this channel.

Cost

Standard WhatsApp message and data rates may apply per your carrier or WhatsApp plan. Guest Concierge does not charge hosts for alert messages.

Opt-out

You may withdraw consent and stop receiving WhatsApp messages at any time by replying STOP to any message, or by emailing support@aikoders.tech. After opt-out, you may continue to receive transactional emails required for account operation.

Help

Reply HELP to any message for assistance, or email support@aikoders.tech.

Eligibility

WhatsApp alerts are available to hosts in countries where Meta's WhatsApp Business Platform operates. You must be at least 18 years old to consent to WhatsApp communications, or have the consent of a parent or legal guardian.

Carrier and platform disclaimer

Wireless carriers, ISPs, and WhatsApp are not liable for delayed or undelivered messages. Guest Concierge makes no guarantee regarding message delivery time or success.

Compliance

Guest ConciergeWhatsApp communications comply with Meta's WhatsApp Business Solution Terms, the WhatsApp Business Messaging Policy, and applicable state and federal telecommunications regulations including the Telephone Consumer Protection Act (TCPA) where it applies. Consent for WhatsApp alerts is not a condition of purchasing any goods or services.

Changes

We may update these WhatsApp terms with notice. Continued use of WhatsApp alerts after notice constitutes acceptance of the updated terms.

For questions about WhatsApp communications, contact privacy@aikoders.tech.

21 Contact us

Questions about these Terms? Contact us at:

AIKoders LLC — Guest Concierge
Cape Coral, Florida, USA
Email: contact@aikoders.tech